A woman took selling giant Vinted to court over £6,000 that was locked in her account.
Mali Osmelak became a professional Vinted seller to earn extra cash while caring for her daughter, but became embroiled in a legal battle.
Mali told the BBC that she signed up for a Vinted Pro account after registering for a business, but found her account was restricted.
Vinted requires sellers to complete verification checks to ensure legal requirements are met, but Mali ran into an issue.
After beginning the verification process, she told the BBC she became stuck in a cycle of ‘automated responses’.
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Her ordeal stretched for weeks, eventually leading her to take the company to court to gain access to her £6,000.
The mum spent almost £500 in court fees, and just days after filing, she was verified and able to access her money.
In June, the courts ordered Vinted and Mangopay to pay her £1,207.50 – but she still hasn’t seen a cent of it.
‘I need that cash. I will fight it. I’m going to tell the court their system is completely broken. I needed help, and nobody helped me,’ she said.
In a statement, Vinted said: ‘Ms Osmelak’s check was not successful because her documents did not match the name on her Vinted account. We have since helped her update it, and her account is now verified.’
Mangopay said it does not comment on individual cases.
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