Calls overwhelm California’s disability benefits call centers

Calls overwhelm California’s disability benefits call centers

By Grace Gedye | CalMatters
Christina Cedillo has a sticky note on her computer, reminding her what buttons to press when she calls California’s employment department with questions about disability benefits.
But at this point, she doesn’t need it. After calling hundreds of times, she can recite the whole phone tree from memory.
Cedillo, who works as a bartender, gave birth to a girl in October…

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