Coronavirus: ‘I don’t want a flight voucher, where’s my refund?’

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Frustrated customers are demanding that airlines make it easier to claim a refund for flights cancelled owing to the coronavirus outbreak.

But the airlines’ trade body wants the right to give vouchers, not refunds.

Hundreds of flights have been cancelled as fleets are grounded and the process of reimbursing people is under strain.

EasyJet has faced particular anger as…

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