Energy customers hit with backdated bills
Image copyright Clare Crisp
When Clare Crisp received an email from her energy provider, Shell Energy last November, she was shocked and confused.
Her direct debit had been nearly doubled from £72 to £130 per month, despite her account previously being £148 in credit.
“I looked at my bills and thought: what on earth has gone on?” she says.
Eventually she worked out what the energy firm had…
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