Grandma died in agony after call handler ignored cry for help

Grandma died in agony after call handler ignored cry for help

Call handlers ignored Dolly ‘Rose’ Belk’s, 93, calls for help (Picture: Supplied)
A grandma died in agony after falling to the floor when care staff failed to answer her calls.
Rose Belk, 93, otherwise known as Dolly, from near Barnsley, South Yorkshire, was put through to a call centre operated by her local council after activating the emergency button on her lanyard.
In the distressing…

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