JP Morgan admits to `terrible customer experience’ in response to discrimination allegations

JP Morgan admits to `terrible customer experience’ in response to discrimination allegations

People pass a sign for JPMorgan Chase at it’s headquarters in Manhattan, New York City.
Spencer Platt | Getty Images

J.P. Morgan Chase admitted to failures brought to light in a New York Times article last month and said it had taken a series of steps to learn from the episode.
In letters to congressmen and senators who requested information from the bank about allegations in the article, the bank…

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