Metro Bank refunds £10.5m to customers

Metro Bank refunds £10.5m to customers

Lender breached overdraft rules

Brean Horne
Tue, 04/21/2020 – 12:02

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Some 130,000 customers will get a refund from Metro Bank after it failed to tell them about unarranged overdraft charges.

Since 2018, all banks have been required to send text messages to customers when they go overdrawn to help them avoid paying unnecessary charges.

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