Your consumer rights when things go wrong

Your consumer rights when things go wrong

By the time Thomas Cook collapsed, the writing had been on the wall for a while, but that didn’t make it any less shocking. 

Both customers on holiday and those with future bookings felt suddenly cut adrift, desperate to understand what their rights were and whether their holiday or money was safe.

For Thomas Cook’s customers, there has been a huge amount of information shared across the media,…

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