Inaccurate bills are energy customers’ biggest complaint, charity says
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Inaccurate or late bills remain energy customers’ biggest source of complaints, says Citizens Advice.
The accuracy of bills accounts for 60% of problems, ahead of the way complaints are handled (17%), and phone line waiting times (12%).
More customers prefer the phone when contacting their supplier about a problem, the charity’s research found.
It also revealed its…
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